privacy policy

Understanding How We Handle Your Information and Data

Your Privacy is Important to Us

Welcome to the Up Above Venue Privacy Policy. This page outlines how Up Above Venue (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://upabovevenue.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Up Above Venue. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form (such as a contact form or quote request), use our calendar appointment system, place an inquiry, book an event, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site.

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Event details (date, type, guest count, specific needs)
  • Information related to appointment scheduling
  • Any other information you voluntarily provide to us through forms or communication.

We may also collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized. We also collect information about your browsing behavior, referring pages, exit pages, and how you interact with our website content.

How We Collect Information

We collect information through various methods:

  • Direct Interactions: When you provide information to us directly through forms on our website, via email, or by using our calendar appointment system.
  • Automated Technologies or Interactions: As you navigate through our website, we may automatically collect technical data and usage information. We collect this data using technologies such as:
    • Cookies: Small text files stored on your device.
    • Server Logs: Records of activity on our web server.
    • Google Analytics: A web analytics service that tracks and reports website traffic.
    • Google Tag Manager: A tag management system that allows us to update tracking codes and related code snippets.
    • Facebook Pixel: A piece of code placed on our website to measure, optimize, and build audiences for advertising campaigns.
    • Other similar tracking technologies.
  • Third Parties: We may receive technical or usage data from third-party service providers who assist us with website operations, analytics, or marketing (e.g., data from Google Analytics, our CRM system, or our calendar appointment system provider).

How We Use Collected Information

Up Above Venue may collect and use Users personal and non-personal information for the following purposes:

  • To Respond to Inquiries and Provide Services: To respond to your questions, requests for quotes, and inquiries submitted through our forms or calendar system, and to facilitate event bookings and services.
  • To Communicate With You: If you provide your email address and phone number through a form submission or the calendar system, we may use this information to contact you regarding your inquiry, booking, or scheduled appointment via email, phone call, or text message.
  • To Improve Our Site and Services: We use information and feedback to understand user behavior, analyze website traffic, and identify areas for improvement in our website, services, and user experience. This includes using data collected via Google Analytics, Google Tag Manager, and Facebook Pixel.
  • To Send Periodic Emails: If User decides to opt-in to our mailing list or indicates a preference for receiving updates, they may receive emails that include company news, updates, event information, related product or service information, etc. We provide unsubscribe instructions in each email.
  • For Marketing and Advertising: To understand user interests, build custom audiences for targeted advertising campaigns on platforms like Facebook, and analyze the effectiveness of our marketing efforts. This is done using data from Google Analytics, Google Tag Manager, and Facebook Pixel.
  • To Personalize User Experience: We may use information to understand how our Users as a group use the services and resources provided on our Site and potentially to tailor content.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site and within our third-party service providers (like our CRM and calendar system). We strive to use secure systems for managing inquiry and booking information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

When We May Share Your Information

We do not sell, trade, or rent Users personal identification information to others.

We may share your information with trusted third-party service providers who assist us in operating our business, the Site, or conducting activities on our behalf. These include providers for:

  • CRM (Customer Relationship Management): To manage and respond to your inquiries and bookings.
  • Website Analytics: Google Analytics for understanding website traffic and user behavior.
  • Tag Management: Google Tag Manager for managing website tags.
  • Advertising Platforms: Facebook Pixel for targeted advertising.
  • Calendar Appointment System: To schedule and manage appointments or tours.
  • Other parties who provide services like email delivery.

We share only the necessary information with these third parties and require them to protect your information and use it only for the purposes for which we have engaged them.

We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Cookies and Tracking Technologies

Our Site uses “cookies” and other tracking technologies like Facebook Pixel and those managed by Google Tag Manager to enhance User experience, analyze website usage, and support our marketing efforts.

Cookies are placed on your hard drive for record-keeping purposes and sometimes to track information about your visits. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Tracking technologies like Facebook Pixel help us understand what actions people take on our website after seeing our ads on Facebook, allowing us to measure ad effectiveness and deliver more relevant ads. Data collected through these technologies may be used by Facebook and other platforms according to their own privacy policies.

Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

Up Above Venue has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

You can also use our online contact form https://upabovevenue.com/contact/

This document was last updated on: June 1, 2025.